YOUR ORDER DISPATCHED WITHIN 24H
If the items are in stock, your order is dispatched within 24 hours from Monday to Friday (excluding public holidays).
For items not in stock, an indicative time frame appears when you select the item. Chez-mademoiselle.com undertakes to process your order as soon as possible .
Once complete your order, your parcel is delivered to the carrier, we will send you an email shipping confirmation with the tracking number of the package.
EXCHANGES and RETURNS
We pledge to satisfy you with all our products or services, that’s why you have 30 days after receiving your items to request a refund or an exchange.
We'll refund you within 2 days
If you wish to return an item :
1/ Contact our customer service at the following address : email@example.com
specifying the reason for the return
Model and / or size desired in exchange
2/ Send the package to the following address :
Chez mademoiselle – Laurence C
14 cours de l'Intendance
33 000 Bordeaux
4/ Upon receiving the package, and after inspection of the goods by our quality service, we will exchange or refund your order.
Refund will be done within 2 days after we receive your package (crédit on your account or check according to the payment method chosen)
- For a credit note :
Chez-mademoiselle.com will send you a confirmation email of the new credit of your account on our website.
New : Free return in Mainland France only
Chez Mademoiselle provides you a prepaid return label by Email. Then, you just have to depose your parcel at the post office.
If you chose a refund via voucher, the return will be free (in Mainland France only).
Your voucher will be stored to your Chez Mademoiselle account with a delay of 2 days upon receipt of your return parcel. One year to use it at your convenience.
If you prefer a refund, we’ll send you a prepaid label to print and to stick. A fee of 5.00€ will be deducted from your refund ?
We cannot accept a return for the following reasons :
- Items are incomplete, damaged or dirtied by the customer
- Items worn or washed
- Items not intact, in their original packaging
- Items without their original labels attached (cloth and cardboard )
- Tights or Stockings having been tested and non intact in their original packaging
- Any package unaccompanied by the return voucher
You need help ? Contact us
tel : +33 (0)5 56 44 95 38
Easy & worldwild Shipping
Chez-mademoiselle.com offers free delivery from € 89 purchase in mainland France.
If the items are in stock, your order is shipped within 24 hours from Monday to Friday (excluding public holidays).
For items not in stock, an indicative time frame appears when you select the item.
Chez-mademoiselle.com undertakes to process your order as soon as possible .
Once complete your order, your parcel is delivered to the carrier , we will send you an email shipping confirmation with the tracking number of the package.
- For delivery in mailand France, Andorra and Monaco :
Free delivery with Colissimo from 89 euros purchase :
The customer's choice :
- In Colissimo simple tracking ( in the mailbox without signature)
- In Colissimo Expert ( Signature of client)
- For delivery out of France
- Colissimo Expert International ( delivered with signature)
- In Express : Chronopost or Fedex ( delivered with signature)
Colissimo, Chronopost and FedEx:
We proceed with the shipment of the package once complete control in a single package
Secure Payment by System Pay
Online shop Chez-mademoiselle.com uses the secure payment system SystemPay (Banque Populaire, Natixis Group) to ensure maximum security for its clients.
The entire payment process to be made between the buyer and SystemPay is fully encrypted and protected. The connection between the buyer and the server is established SystemPay HTTPS, secure coupled with the electronic banking SSL.
This system is the most reliable for Internet transactions SSL (Secure Socket Layers) Secure system.
This means that information related to the order and the number of the credit card does not circulate on the internet:
Chez-mademoiselle.com has no knowledge of card numbers ,
SystemPay does not store card numbers after transmitting the payment transaction to the bank of the Laurence C Company( chez-mademoiselle.com ) .
The sale is considered final only after acceptance of the payment Secure payment SystemPay and confirmation of the order by the Laurence C Company (chez-mademoiselle.com) space.
When the order is confirmed, the payment request is routed in real time on the payment manager SystemPay. It sends a request for authorization to the credit card network. The payment manager issues an electronic certificate.